How can we help? +61 (0) 7 3305 7000

Emergency Contacts

Emergency medical assistance is available 24 hours a day, 7 days a week.

Emergency Medical Assistance

Reverse Charge: +617 3305 7499
Email: medical@allianz-assistance.com.au

Emergency Roadside Assistance

Reverse Charge: 1800 813 030
Email: roadside@allianz-assistance.com.au

OSHC 24hr Emergency Helpline

Reverse Charge: 1800 814 781
Email: oshc@allianz-assistance.com.au

When calling be prepared to tell us:

  • Your name
  • Your policy number
  • Nature of your problem
  • Phone number where you are staying
  • Names and dates of any doctor/hospital visits
  • Your home doctor’s details
  • Travel itinerary details

If you are going to see a doctor please ask them to call us directly so we can obtain your urgent medical information. If you are hospitalised or you are receiving outpatient treatment exceeding A$2000, you MUST contact Allianz Global Assistance as soon as possible.

You can also email details or questions to medical@allianz-assistance.com.au

International Medical Assistance

In case of emergency FREE CALL Allianz Global Assistance. If you are in one of the countries listed below, simply dial the number shown for that country.

  • Australia 1800 010 075
  • Canada 1800 214 5514
  • North China 10 800 6100 434
  • South China 10 800 261 1323
  • France 0800 905 823
  • Germany 0800 182 7635
  • Greece 00800 611 4107
  • Hong Kong 800 900 389
  • India 0008 006 10 1108
  • Indonesia 001 803 61 098
  • Italy 800 787 451
  • Japan 0066 3386 1052
  • Malaysia 1 800 81 5102
  • Netherlands 0800 023 2683
  • New Zealand 0800 778 103
  • Singapore 800 6162 187
  • Spain 900996115
  • Switzerland 0800 561 361
  • Thailand 001 8006 121 082
  • United Kingdom 08000 289 270
  • United States 1866 844 4085

For all other countries dial reverse charge (collect) via the local operator: +61 7 3305 7499.