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Travel Alerts

Essential knowledge for safe travels

Preparing to travel can sometimes be overwhelming and if something happens to you while on your journey, it can be frightening not knowing what to do. In understanding your concerns we have put together some information that might help ease your worries.

Travel information for Zika Virus

We are aware of the global concerns regarding travel to areas affected by the Zika Virus and are continuing to monitor this issue in association with the relevant travel, government and health bodies. The World Health Organisation has reviewed this health concern and stated that there should be no restrictions … Read More

Port Vila international runway issues

Runway concerns in Vanuatu We are aware of concerns regarding the international runway at Port Vila leading to flight cancellations and suspensions. If you have been affected by this, we suggest you first contact your airline for advice. For any questions or queries, please contact our Allianz Global Assistance Information … Read More

Travel information for Cyclone Ula Fiji and Snowstorms Turkey

We are aware from recent reports that both Fiji and Turkey are experiencing extreme weather events. For further information and advice on who to contact if you require assistance please see below. Fiji and Tonga We are aware Cyclone Ula, a category three cyclone, is currently affecting the Lau Islands … Read More

Travel Information for the Paris attacks

Travel insurance information for claims arising from the Paris attacks We would first like to extend our deepest sympathy to all those affected by this tragic event. If you are currently travelling: If you have been injured as a result of the recent attacks in Paris, we can help. If … Read More

Travel information for Indonesia’s Mt Rinjani volcanic ash cloud

The following information concerns those affected by the Mt Rinjani volcanic ash cloud. We will assess all claims in accordance with your Product Disclosure Statement (PDS) and your Certificate of Insurance. Your cover will depend on the type of plan you purchased and your particular circumstances. If you entered … Read More

Updated travel information for Indonesia’s Mt Raung volcanic ash cloud

The following updated information concerns those affected by the Mt Raung volcanic ash cloud. We will assess all claims in accordance with your Product Disclosure Statement (PDS) and your Certificate of Insurance. Your cover will depend on the type of plan you purchased and your particular circumstances. If you entered … Read More