Australia and New Zealand
Allianz Global Assistance is an assistance company—it is a unique concept in Australia and New Zealand but the strength of who we are and what we do lies in our ability to connect people in need with complex networks of providers.
In Australia, our company was born out of a doctor’s passion to bring his son home safely after he was injured overseas. That essence of assistance is still as palpable today as it was in 1983. We love, as a company, to help people.
You may have known us as Mondial Assistance and we have been part of the Allianz Group for ten years. As Mondial Assistance we helped more than 250 million people every year all around the world. As Allianz Global Assistance we expect to dramatically extend our global reach and our local impact in each of the 28 countries where we operate.
We currently deliver insurance and emergency medical assistance solutions to the travel insurance industry, property assistance services to veterans on behalf of the Federal Government, specialised patient assistance for pharmaceutical companies, premium roadside assistance services to car manufacturers and health insurance and after-hours assistance to overseas students.
Our core business is to provide services to end customers through partnerships with some of the world’s most respected brands. In Australia and New Zealand, our partners include major airlines, travel providers, leading financial institutions, premium automotive brands, universities and education institutions and insurers.
Allianz Global Assistance Australia was founded as a medical assistance company called Worldcare in 1983. In 2001 we joined the Allianz Global Assistance Group (formerly Mondial Assistance). Over recent years we have grown dramatically to become the most prominent speciality insurance and assistance provider in Australia.
Allianz Global Assistance offers significant expertise in medical assistance, medical case management, 24/7 call centre support, product development, underwriting, claims management, global capacity and innovation. Our global group has invested tens of millions of dollars in people and technology in the last few years to develop a world-first ecommerce platform that has allowed us to offer unparalleled ecommerce innovation and value to our travel insurance and assistance partners worldwide.
Allianz Global Assistance is a member of the Allianz Group through AGF and RAS International, each holding a 50% capital stake.